Panini Returns
For Panini, we offer you the possibility to return items that have not sold in your business. Here’s how you can do it. Please click on the selected question to access the solution we provide. Thank you! What materials can you return? You can return stickers and comics purchased directly from TCG Factory. Please remember: […]
Damage, defect or defect in an item
If you have received an item with a problem, we can help you to manage it quickly through the form provided on our website. Remember that the maximum period to notify any incident is 48 hours from the delivery of the order.Then, select the type of incident and follow the steps indicated. Types of incidents […]
Damage, defect or defect in a Funko
Before reading the return process for Funko products for damage and/or damage, please refer to the general returns guide here. Funko products require specific treatment due to their manufacturing process and original packaging. For this reason, some common variations are not considered a defect, damage or incorrect item. At Funko, NO damage or defects are […]
Damage, defect or defect of Trading Card Games
Before reading the return process for TCGs for damage and/or damage, please refer to the general returns guide here. In the case of trading card games (TCG), no claims related to the condition of the packaging (mainland) will be accepted. Exception: If the damage or malfunction affects the packaging of collectible cans, a 10% discount […]
Total or partial returns
Before reading this article, please refer to the general returns guide here. Returns (partial and total) must be notified within a maximum of 14 calendar days through the web form, indicating that it is a return. The form should include: Important: We will not receive any returned product unless it has been previously confirmed by […]