Pre-order items haven’t been released yet: they’re brand-new products that are on their way! Place your order, and we’ll ship the products to you as soon as they arrive at our facility.
How do the items work in Pre-Sales?
You can distinguish the items in Preventa at a glance because they include the Pre-sale label in orange.
You can reserve them by adding them to your ” My Pre-orders” cart. To do this, simply click the “Add ” button next to the item in question, just as you would when purchasing an item that’s in stock.
Once in your cart, you need to confirm your reservations. You can do this by clicking here. Unconfirmed reservations will not be delivered! Please note that the goods will be served once received in order of booking confirmation and always depending on the final quantity sent by the manufacturer. In other words, receipt of the goods is not 100% guaranteed.
Pre-order items that are Confirmed are shipped once they arrive at our headquarters. We’ll send you an email to notify you so you can proceed with payment (unless you have sufficient credit available, in which case the shipping process is automatic).
That is, the reservations in Preventa are not paid immediately, but when we receive them in our headquarters.
IMPORTANT: It is essential that your reservations are linked to the correct address. When the item arrives at our headquarters, your order will be created using the address associated with your reservation. To prevent this from happening, if you have more than one address in your account, we recommend that you periodically review the addresses associated with your reservations. You can check them by clicking here.
When do my pre-order items arrive?
All items on Pre-Sales have an expected release date and a reservation deadline.
- Expected release date: This is the date provided by the manufacturer for when the product will be released. Please note that this release date is usually approximate and ultimately depends on the manufacturer.
- Reservation Deadline: When we receive a shipment of pre-order items, we ship them to customers in the order in which their reservations were confirmed, while supplies last. We recommend that you confirm your reservations by the reservation deadline to ensure you receive your items. We always try to order enough to fulfill all reservations, but ultimately we depend on the quantity the manufacturer sends us.
IMPORTANT: When reserving high-demand products, the final availability of these products depends on the quantity the manufacturer ships to our headquarters. Therefore, even if you confirm your reservation within the reservation deadline specified for the item, we cannot guarantee availability.
Can I cancel my pre-sale reservations?
Pre-order reservations can only be canceled if they are in draft status—that is, if you haven’t confirmed them yet. Once they are confirmed, you are committed to purchasing the items.
In the event that there is no other option and a cancellation or reduction of reserved units is required, this process may result in penalties. In the end they could even lead to the possible cancellation of the option to buy on reservation or the cancellation of confirmed reservations in your customer account.
For our part, this is the last option and we prefer to treat each situation in a personalized way to try not to reach that conclusion.
Please note that automatic cancellation of orders that exceed the payment deadline is also included in this category and is subject to penalties
You can check the status of your reservations in these links: Status of the reservations in Preventa.
Pre-order items blocked: If you find a pre-order item labeled as "BLOCKED," it means the maximum number of reservations for that product has been reached, and no more are being accepted.