{"id":2848,"date":"2024-11-19T14:57:49","date_gmt":"2024-11-19T14:57:49","guid":{"rendered":"https:\/\/portaltcgfactory.com\/faq\/devolucoes-panini\/"},"modified":"2024-11-20T08:06:41","modified_gmt":"2024-11-20T08:06:41","slug":"devolucoes-panini","status":"publish","type":"faq","link":"https:\/\/portaltcgfactory.com\/pt-pt\/faq\/devolucoes-panini\/","title":{"rendered":"Devolu\u00e7\u00f5es Panini"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">No caso da Panini, facilitamos a possibilidade de devolver os artigos que n\u00e3o tiveram sa\u00edda no seu neg\u00f3cio. Explicamos como faz\u00ea-lo. <\/p>\n\n<p class=\"wp-block-paragraph\">Por favor, clique na pergunta selecionada para aceder \u00e0 solu\u00e7\u00e3o que oferecemos. Obrigado! <\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Que materiais pode devolver?<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Pode devolver cromos e bandas desenhadas adquiridos diretamente atrav\u00e9s da TCG Factory. Lembre-se: <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Caixas de cromos:<\/strong> Devem manter o fecho original intacto. N\u00e3o aceitamos pacotes soltos. <\/li>\n\n\n\n<li><strong>Material manipulado:<\/strong> Por raz\u00f5es \u00f3bvias, n\u00e3o aceitamos devolu\u00e7\u00f5es de produtos manipulados.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">A melhor parte? N\u00e3o h\u00e1 um n\u00famero m\u00ednimo ou m\u00e1ximo de artigos. Pode incluir tanto bandas desenhadas como cromos na mesma devolu\u00e7\u00e3o.  <\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Prazos para efetuar devolu\u00e7\u00f5es<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Disp\u00f5e de at\u00e9 <strong>6 meses a partir da data da fatura <\/strong>para solicitar a devolu\u00e7\u00e3o. No caso dos cromos, avisaremos por email com um m\u00eas de anteced\u00eancia se alguma cole\u00e7\u00e3o estiver prestes a expirar, garantindo que consiga gerir tudo a tempo. <\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Como iniciar a sua devolu\u00e7\u00e3o<\/strong><\/h3>\n\n<ol class=\"wp-block-list\">\n<li><strong>Solicite no nosso site:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Seleciona a op\u00e7\u00e3o <a href=\"https:\/\/tcgfactory.com\/pt\/forms\/1\/contacto\">\"Ajuda com uma consulta - Retorno Panini\".<\/a><\/li>\n\n\n\n<li>Descarregue o modelo Excel, preencha-o com os artigos a devolver e carregue-o no formul\u00e1rio.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Aguarde a nossa autoriza\u00e7\u00e3o:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Ap\u00f3s recebermos a sua solicita\u00e7\u00e3o, iremos process\u00e1-la no prazo de <strong>24 a 72 horas \u00fateis.<\/strong><\/li>\n\n\n\n<li>Enviar-lhe-emos um email com o c\u00f3digo da guia de remessa e as instru\u00e7\u00f5es para o envio.<\/li>\n\n\n\n<li>Uma vez autorizado, pode gerir o envio da mercadoria para o nosso armaz\u00e9m (esta gest\u00e3o \u00e9 totalmente da sua responsabilidade).  \n<ul class=\"wp-block-list\">\n<li>TCG Factory<\/li>\n\n\n\n<li>C\/ Castillo de Capua 10, Nave 13\/14<\/li>\n\n\n\n<li>Zaragoza (50197)<\/li>\n\n\n\n<li>Espanha<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Prepare o envio:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Embale os artigos de forma segura. <a href=\"https:\/\/drive.google.com\/file\/d\/1mm0a9953fp9kbBSpfDxb04jLYK3ookVP\/view?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\">Transfere o guia de embalagem para banda desenhada e autocolantes.<\/a><\/li>\n\n\n\n<li>Identifique cada caixa com o n\u00famero da guia de remessa e o texto \"DEVOLU\u00c7\u00c3O.\"<\/li>\n\n\n\n<li>Descarregue as nossas etiquetas para facilitar esta identifica\u00e7\u00e3\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/1ahpOF_k6emIeSgMQix9xCOl-lOE-f_tE\/view?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\">Descarrega o modelo de aviso de devolu\u00e7\u00e3o pequeno (10,5&#215;14,8 cm).<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/1VDVoO18-SL5vnRvbk9T-kBVc4whUTmTD\/view?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\">Transfere o modelo de aviso de devolu\u00e7\u00e3o em suporte papel (14,8&#215;21 cm).<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/17odLksZ4y07blF7-7b3P3XddmyKdPUKn\/view?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\">Descarrega o modelo de aviso de devolu\u00e7\u00e3o grande (29,7&#215;42 cm).<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>A mercadoria devolvida DEVE corresponder ao Excel da sua solicita\u00e7\u00e3o inicial.<\/strong> N\u00e3o devem ser adicionados ou retirados artigos. <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Verifica\u00e7\u00e3o no nosso armaz\u00e9m:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Analisaremos o seu envio ao receb\u00ea-lo e, se tudo estiver correto, avan\u00e7aremos para a pr\u00f3xima etapa.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Saldo na sua conta:<\/strong>\n<ul class=\"wp-block-list\">\n<li>O montante correspondente ser\u00e1 adicionado como saldo na sua conta de cliente no prazo de <strong>7 dias \u00fateis<\/strong> ap\u00f3s a verifica\u00e7\u00e3o.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n<h3 class=\"wp-block-heading\"><strong>O que acontece se o material recebido estiver danificado?<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Se detetar danos, notifique-nos<strong> imediatamente<\/strong> atrav\u00e9s do formul\u00e1rio web:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Danos vis\u00edveis ao receber o envio: <\/strong>Indique no documento do transportador e apresente a reclama\u00e7\u00e3o correspondente.<\/li>\n\n\n\n<li><strong>Defeitos de fabrico: <\/strong>Comunique ap\u00f3s abrir as caixas para que possamos ajud\u00e1-lo a resolver o problema.<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","categoria":[115,86],"class_list":["post-2848","faq","type-faq","status-publish","hentry","categoria-utilizadores-da-tcg-factory","categoria-solucao-de-problemas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - 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