{"id":1169,"date":"2024-09-11T11:16:00","date_gmt":"2024-09-11T11:16:00","guid":{"rendered":"https:\/\/portaltcgfactory.com\/faq\/devolucoes-totais-ou-parciais\/"},"modified":"2024-10-04T08:47:47","modified_gmt":"2024-10-04T08:47:47","slug":"devolucoes-totais-ou-parciais","status":"publish","type":"faq","link":"https:\/\/portaltcgfactory.com\/pt-pt\/faq\/devolucoes-totais-ou-parciais\/","title":{"rendered":"Devolu\u00e7\u00f5es totais ou parciais"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Antes de ler este artigo, por favor consulte o <a href=\"https:\/\/portaltcgfactory.com\/pt-pt\/faq\/dano-defeito-ou-defeito-em-um-item\/\" target=\"_blank\" rel=\"noreferrer noopener\">guia geral de devolu\u00e7\u00e3o aqui.<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Devolu\u00e7\u00f5es (parciais e totais) devem ser notificadas dentro de um prazo m\u00e1ximo de <strong>14 dias corridos<\/strong> atrav\u00e9s do formul\u00e1rio web, indicando que se trata de uma <strong>devolu\u00e7\u00e3o<\/strong>. O formul\u00e1rio deve incluir: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero do pedido.<\/li>\n\n\n\n<li>Refer\u00eancia do artigo.<\/li>\n\n\n\n<li>Motivo da devolu\u00e7\u00e3o e, se poss\u00edvel, uma foto do item.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Importante: <\/strong>N\u00e3o receberemos devolu\u00e7\u00f5es de produtos sem a confirma\u00e7\u00e3o pr\u00e9via da nossa equipe de suporte.<\/p>\n\n<p class=\"wp-block-paragraph\">As devolu\u00e7\u00f5es devem ser feitas com a embalagem e os acess\u00f3rios em perfeito estado. Se a devolu\u00e7\u00e3o for aceita sem que o artigo apresente defeitos, os custos de envio s\u00e3o suportados pelo cliente. <\/p>\n\n<p class=\"wp-block-paragraph\">Uma vez recebido o item em nosso armaz\u00e9m, <strong>TCG Factory<\/strong> avaliar\u00e1 seu estado e verificaremos que chegou nas mesmas condi\u00e7\u00f5es em que o enviamos. Se houver danos, avaliaremos a possibilidade de devolver parte do valor. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>TCG Factory<\/strong> trabalha com marcas confi\u00e1veis, oferecendo a m\u00e1xima qualidade e garantia aos nossos clientes.<\/p>\n","protected":false},"featured_media":0,"template":"","categoria":[86],"class_list":["post-1169","faq","type-faq","status-publish","hentry","categoria-solucao-de-problemas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Devolu\u00e7\u00f5es totais ou parciais - TCG Factory% TCG Factory - TCG Factory%<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/portaltcgfactory.com\/pt-pt\/faq\/devolucoes-totais-ou-parciais\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Devolu\u00e7\u00f5es totais ou parciais - TCG Factory% TCG Factory - TCG Factory%\" \/>\n<meta property=\"og:description\" content=\"Antes de ler este artigo, por favor consulte o guia geral de devolu\u00e7\u00e3o aqui. Devolu\u00e7\u00f5es (parciais e totais) devem ser notificadas dentro de um prazo m\u00e1ximo de 14 dias corridos atrav\u00e9s do formul\u00e1rio web, indicando que se trata de uma devolu\u00e7\u00e3o. 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