{"id":2846,"date":"2024-11-19T14:57:49","date_gmt":"2024-11-19T14:57:49","guid":{"rendered":"https:\/\/portaltcgfactory.com\/faq\/retours-panini\/"},"modified":"2024-11-20T08:05:46","modified_gmt":"2024-11-20T08:05:46","slug":"retours-panini","status":"publish","type":"faq","link":"https:\/\/portaltcgfactory.com\/fr\/faq\/retours-panini\/","title":{"rendered":"Retours Panini"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Pour Panini, nous vous offrons la possibilit\u00e9 de retourner les articles qui n&rsquo;ont pas trouv\u00e9 preneur dans votre commerce. Voici comment proc\u00e9der. <\/p>\n\n<p class=\"wp-block-paragraph\">Cliquez sur la question s\u00e9lectionn\u00e9e pour acc\u00e9der \u00e0 la solution que nous proposons. Merci\u202f! <\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Quels mat\u00e9riaux pouvez-vous retourner\u202f?<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Vous pouvez retourner des vignettes et des bandes dessin\u00e9es achet\u00e9es directement via TCG Factory. Veuillez noter\u202f: <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Bo\u00eetes de vignettes :<\/strong> Elles doivent conserver leur scell\u00e9 d&rsquo;origine intact. Les paquets ouverts ne sont pas accept\u00e9s. <\/li>\n\n\n\n<li><strong>Mat\u00e9riaux manipul\u00e9s : <\/strong>Pour des raisons \u00e9videntes, les produits manipul\u00e9s ne peuvent pas \u00eatre retourn\u00e9s.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Le meilleur\u202f? Il n&rsquo;y a ni minimum ni maximum d&rsquo;articles. Vous pouvez inclure des bandes dessin\u00e9es et des vignettes dans le m\u00eame retour.  <\/p>\n\n<h3 class=\"wp-block-heading\"><strong>D\u00e9lais pour effectuer des retours<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Vous disposez de <strong>6 mois \u00e0 compter de la date de facture <\/strong>pour demander un retour. Pour les vignettes, nous vous enverrons un email un mois avant l&rsquo;expiration d&rsquo;une collection afin de vous assurer une gestion \u00e0 temps. <\/p>\n\n<h3 class=\"wp-block-heading\"><strong>Comment initier votre retour<\/strong><\/h3>\n\n<ol class=\"wp-block-list\">\n<li><strong>Faites la demande sur notre site\u202f:<\/strong>\n<ul class=\"wp-block-list\">\n<li>S\u00e9lectionne l&rsquo;option <a href=\"https:\/\/tcgfactory.com\/fr\/forms\/1\/contacto\">\u00ab\u00a0Aide pour une requ\u00eate - retour Panini\u00a0\u00bb.<\/a><\/li>\n\n\n\n<li>T\u00e9l\u00e9chargez le mod\u00e8le Excel, remplissez-le avec les articles \u00e0 retourner et t\u00e9l\u00e9versez-le via le formulaire.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Attendez notre autorisation :<\/strong>\n<ul class=\"wp-block-list\">\n<li>Une fois votre demande re\u00e7ue, nous la traiterons sous <strong>24 \u00e0 72 heures ouvrables.<\/strong><\/li>\n\n\n\n<li>Nous vous enverrons un email avec le code du bon de livraison et les instructions d&rsquo;exp\u00e9dition.<\/li>\n\n\n\n<li>Une fois autoris\u00e9, vous pouvez g\u00e9rer l&rsquo;envoi des marchandises \u00e0 notre si\u00e8ge (cette gestion est enti\u00e8rement \u00e0 votre charge). Notre adresse de r\u00e9ception est\u202f:  \n<ul class=\"wp-block-list\">\n<li>TCG Factory<\/li>\n\n\n\n<li>C\/ Castillo de Capua 10, Nave 13\/14<\/li>\n\n\n\n<li>Zaragoza (50197)<\/li>\n\n\n\n<li>Espagne<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Pr\u00e9parez l\u2019envoi :<\/strong>\n<ul class=\"wp-block-list\">\n<li>Emballez les articles de mani\u00e8re s\u00e9curis\u00e9e. <a href=\"https:\/\/drive.google.com\/file\/d\/1NZi2niXHxCZ5UuXkEVXLfKeYeR12wKRd\/view?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\">T\u00e9l\u00e9charge le guide d&rsquo;emballage pour les bandes dessin\u00e9es et les autocollants.<\/a><\/li>\n\n\n\n<li>Identifiez chaque bo\u00eete avec le num\u00e9ro de bon de livraison et la mention \u00ab\u202fRETOUR.\u202f\u00bb<\/li>\n\n\n\n<li>T\u00e9l\u00e9chargez nos \u00e9tiquettes pour faciliter cette identification\u202f:\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/1_uV1cpDTIpV2ynKhrpQUkDzqHlsAFhUZ\/view?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\">T\u00e9l\u00e9charge le petit mod\u00e8le d&rsquo;avis de retour (10,5&#215;14,8 cm).<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/1ozforb2zUUjNId2X8qP_Ywjpq8xEEWdZ\/view?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\">T\u00e9l\u00e9charge le mod\u00e8le d&rsquo;avis de retour m\u00e9dium (14,8&#215;21 cm).<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/drive.google.com\/file\/d\/1tBOadxMXZ4A7TQBQgniugEA0iW4WLs5F\/view?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\">T\u00e9l\u00e9charge le grand mod\u00e8le d&rsquo;avis de retour (29,7&#215;42 cm).<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Les marchandises retourn\u00e9es DOIVENT correspondre au fichier Excel de votre demande initiale.<\/strong> Aucun article ne doit \u00eatre ajout\u00e9 ou retir\u00e9. <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>V\u00e9rification dans nos locaux :<\/strong>\n<ul class=\"wp-block-list\">\n<li>Nous examinerons votre envoi \u00e0 la r\u00e9ception et, si tout est correct, nous passerons \u00e0 l\u2019\u00e9tape suivante.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Cr\u00e9dit sur votre compte :<\/strong>\n<ul class=\"wp-block-list\">\n<li>Le montant correspondant sera ajout\u00e9 \u00e0 votre compte client sous<strong> 7 jours ouvrables apr\u00e8s v\u00e9rification.<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n<h3 class=\"wp-block-heading\"><strong>Que se passe-t-il si le mat\u00e9riel re\u00e7u est endommag\u00e9\u202f?<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">Si vous constatez des dommages, signalez-les<strong> imm\u00e9diatement<\/strong> via le formulaire web\u202f:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Dommages visibles \u00e0 la r\u00e9ception : <\/strong>Indiquez-le sur le bon du transporteur et effectuez la r\u00e9clamation correspondante.<\/li>\n\n\n\n<li><strong>D\u00e9fauts de fabrication : <\/strong>Signalez-les apr\u00e8s avoir ouvert les cartons pour que nous puissions vous aider \u00e0 r\u00e9soudre le probl\u00e8me.<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","categoria":[113,84],"class_list":["post-2846","faq","type-faq","status-publish","hentry","categoria-utilisateurs-de-tcg-factory","categoria-resolution-des-problemes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retours Panini% % - TCG Factory% TCG Factory%%.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/portaltcgfactory.com\/fr\/faq\/retours-panini\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retours Panini% % - TCG Factory% TCG Factory%%.\" \/>\n<meta property=\"og:description\" content=\"Pour Panini, nous vous offrons la possibilit\u00e9 de retourner les articles qui n&rsquo;ont pas trouv\u00e9 preneur dans votre commerce. Voici comment proc\u00e9der. Cliquez sur la question s\u00e9lectionn\u00e9e pour acc\u00e9der \u00e0 la solution que nous proposons. Merci\u202f! Quels mat\u00e9riaux pouvez-vous retourner\u202f? Vous pouvez retourner des vignettes et des bandes dessin\u00e9es achet\u00e9es directement via TCG Factory. 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