{"id":1165,"date":"2024-09-11T11:16:28","date_gmt":"2024-09-11T11:16:28","guid":{"rendered":"https:\/\/portaltcgfactory.com\/faq\/dommages-defauts-ou-defaut-de-trading-card-games\/"},"modified":"2024-10-04T08:26:30","modified_gmt":"2024-10-04T08:26:30","slug":"dommages-defauts-ou-defaut-de-trading-card-games","status":"publish","type":"faq","link":"https:\/\/portaltcgfactory.com\/fr\/faq\/dommages-defauts-ou-defaut-de-trading-card-games\/","title":{"rendered":"Dommages, d\u00e9fauts ou d\u00e9faut de Trading Card Games"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Avant de lire le processus de retour des TCG pour les dommages et\/ou les dommages, veuillez consulter le <a href=\"https:\/\/portaltcgfactory.com\/fr\/faq\/dommage-defaut-ou-defaut-dans-un-article\/\" target=\"_blank\" rel=\"noreferrer noopener\">guide de retour g\u00e9n\u00e9ral ici.<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Dans le cas des <strong>jeux de cartes \u00e0 jouer (TCG)<\/strong>, les r\u00e9clamations relatives \u00e0 l\u2019\u00e9tat de <strong>l\u2019emballage<\/strong> (continent) <strong>ne seront pas<\/strong> trait\u00e9es.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Exception :<\/strong> si le dommage ou l\u2019endommagement affecte l\u2019emballage des <strong>bo\u00eetes \u00e0 collectionner<\/strong>, un coupon de <strong>10% de r\u00e9duction<\/strong> sur la valeur de l\u2019article endommag\u00e9 sera \u00e9mis et pourra \u00eatre utilis\u00e9 pour un achat futur.<\/p>\n\n<p class=\"wp-block-paragraph\">En revanche, les r\u00e9clamations relatives \u00e0 des <strong>dommages ou d\u00e9fauts dans le contenu<\/strong> du produit <strong>seront accept\u00e9es<\/strong> apr\u00e8s \u00e9valuation. Dans ces cas : <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>S\u2019il y a des stocks<\/strong>, un nouvel article sera envoy\u00e9 avec la commande suivante<\/li>\n\n\n\n<li><strong>En l\u2019absence de stock<\/strong>, le remboursement sera effectu\u00e9.<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","categoria":[84],"class_list":["post-1165","faq","type-faq","status-publish","hentry","categoria-resolution-des-problemes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dommages, d\u00e9fauts ou d\u00e9faut de Trading Card Games% % - TCG Factory% TCG Factory%%.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/portaltcgfactory.com\/fr\/faq\/dommages-defauts-ou-defaut-de-trading-card-games\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dommages, d\u00e9fauts ou d\u00e9faut de Trading Card Games% % - TCG Factory% TCG Factory%%.\" \/>\n<meta property=\"og:description\" content=\"Avant de lire le processus de retour des TCG pour les dommages et\/ou les dommages, veuillez consulter le guide de retour g\u00e9n\u00e9ral ici. Dans le cas des jeux de cartes \u00e0 jouer (TCG), les r\u00e9clamations relatives \u00e0 l\u2019\u00e9tat de l\u2019emballage (continent) ne seront pas trait\u00e9es. Exception : si le dommage ou l\u2019endommagement affecte l\u2019emballage des [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/portaltcgfactory.com\/fr\/faq\/dommages-defauts-ou-defaut-de-trading-card-games\/\" \/>\n<meta property=\"og:site_name\" content=\"TCG Factory\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-04T08:26:30+00:00\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/portaltcgfactory.com\\\/fr\\\/faq\\\/dommages-defauts-ou-defaut-de-trading-card-games\\\/\",\"url\":\"https:\\\/\\\/portaltcgfactory.com\\\/fr\\\/faq\\\/dommages-defauts-ou-defaut-de-trading-card-games\\\/\",\"name\":\"Dommages, d\u00e9fauts ou d\u00e9faut de Trading Card Games% % - TCG Factory% TCG Factory%%.\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/portaltcgfactory.com\\\/fr\\\/#website\"},\"datePublished\":\"2024-09-11T11:16:28+00:00\",\"dateModified\":\"2024-10-04T08:26:30+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/portaltcgfactory.com\\\/fr\\\/faq\\\/dommages-defauts-ou-defaut-de-trading-card-games\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/portaltcgfactory.com\\\/fr\\\/faq\\\/dommages-defauts-ou-defaut-de-trading-card-games\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/portaltcgfactory.com\\\/fr\\\/faq\\\/dommages-defauts-ou-defaut-de-trading-card-games\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/portaltcgfactory.com\\\/fr\\\/accueil\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Dommages, d\u00e9fauts ou d\u00e9faut de Trading Card Games\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/portaltcgfactory.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/portaltcgfactory.com\\\/fr\\\/\",\"name\":\"TCG Factory\",\"description\":\"Presentaci\u00f3n y soporte\",\"publisher\":{\"@id\":\"https:\\\/\\\/portaltcgfactory.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/portaltcgfactory.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/portaltcgfactory.com\\\/fr\\\/#organization\",\"name\":\"TCG Factory\",\"url\":\"https:\\\/\\\/portaltcgfactory.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/portaltcgfactory.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/portaltcgfactory.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/TCG-Factory-Logotipo-positivo-con-claim.png\",\"contentUrl\":\"https:\\\/\\\/portaltcgfactory.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/TCG-Factory-Logotipo-positivo-con-claim.png\",\"width\":1702,\"height\":410,\"caption\":\"TCG Factory\"},\"image\":{\"@id\":\"https:\\\/\\\/portaltcgfactory.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Dommages, d\u00e9fauts ou d\u00e9faut de Trading Card Games% % - TCG Factory% TCG Factory%%.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/portaltcgfactory.com\/fr\/faq\/dommages-defauts-ou-defaut-de-trading-card-games\/","og_locale":"fr_FR","og_type":"article","og_title":"Dommages, d\u00e9fauts ou d\u00e9faut de Trading Card Games% % - TCG Factory% TCG Factory%%.","og_description":"Avant de lire le processus de retour des TCG pour les dommages et\/ou les dommages, veuillez consulter le guide de retour g\u00e9n\u00e9ral ici. Dans le cas des jeux de cartes \u00e0 jouer (TCG), les r\u00e9clamations relatives \u00e0 l\u2019\u00e9tat de l\u2019emballage (continent) ne seront pas trait\u00e9es. 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