{"id":1163,"date":"2024-09-11T11:16:28","date_gmt":"2024-09-11T11:16:28","guid":{"rendered":"https:\/\/portaltcgfactory.com\/faq\/damage-defect-or-defect-of-trading-card-games\/"},"modified":"2024-10-04T08:22:15","modified_gmt":"2024-10-04T08:22:15","slug":"damage-defect-or-defect-of-trading-card-games","status":"publish","type":"faq","link":"https:\/\/portaltcgfactory.com\/en\/faq\/damage-defect-or-defect-of-trading-card-games\/","title":{"rendered":"Damage, defect or defect of Trading Card Games"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Before reading the return process for TCGs for damage and\/or damage, please refer to the <a href=\"https:\/\/portaltcgfactory.com\/en\/faq\/damage-defect-or-defect-in-an-item\/\" target=\"_blank\" rel=\"noreferrer noopener\">general returns guide here.<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">In the case of <strong>trading card games (TCG)<\/strong>, <strong>no<\/strong> claims related to the condition of the <strong>packaging<\/strong> (mainland) will be accepted.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Exception<\/strong>: If the damage or malfunction affects the packaging of <strong>collectible cans<\/strong>, a <strong>10% discount<\/strong> coupon will be issued for the value of the damaged item, which you can use in a future purchase.<\/p>\n\n<p class=\"wp-block-paragraph\">On the other hand, claims related to <strong>damage or defects in the product content <\/strong><strong>will be accepted <\/strong>after evaluation. In these cases: <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>If stock is available<\/strong>, a new item will be shipped with the next order.<\/li>\n\n\n\n<li><strong>If there is no stock<\/strong>, the amount will be refunded.<\/li>\n<\/ul>\n","protected":false},"featured_media":0,"template":"","categoria":[76],"class_list":["post-1163","faq","type-faq","status-publish","hentry","categoria-troubleshooting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Damage, defect or defect of Trading Card Games - TCG Factory% TCG Factory TCG Factory%.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/portaltcgfactory.com\/en\/faq\/damage-defect-or-defect-of-trading-card-games\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Damage, defect or defect of Trading Card Games - TCG Factory% TCG Factory TCG Factory%.\" \/>\n<meta property=\"og:description\" content=\"Before reading the return process for TCGs for damage and\/or damage, please refer to the general returns guide here. 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