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Privacy policy

Privacy policy

Tcgfactory Ocio S.L.U. collects, processes and stores personal information through its website tcgfactory.com.


This information will be related to the users of the website. The information will be collected, processed and stored in accordance with this privacy policy.

This privacy policy was updated on 18/02/2020.

Legally responsible

  • Trade name: Tcgfactory Ocio
  • Company name: Tcgfactory Ocio S.L.U.
  • Tax ID: B99486292
  • Address:
    • TCG Factory Ocio SLU
    • Castillo de Capua nº10 Nave 13
    • 50197 Zaragoza (Spain)
  • E-mail: soporte@tcgfactory.com

Laws applicable to this website

RGPD (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons)

LOPD (Organic Law 15/1999, of 13 December, on the Protection of Personal Data and Royal Decree 1720/2007, of 21 December, Regulation of development of the LOPD)

LSSI (Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce).


Data collected

Only the data strictly necessary to carry out the normal activity of the service will be collected, in accordance with the principle of data minimisation (Art.5.b GDPR).

The data collected will be in any case of over 16 years (Art. 8.1 GDPR). Tcgfactory Ocio S.L.U. reserves the right to take appropriate measures to verify the veracity of the age (Art. 8.2 GDPR).

In any case these data will be personally identifiable and non-sensitive; may be:

  • E-mail
  • Phone number
  • Name and surname
  • ID
  • Address

Collection methods

Personal data will be collected through the website of Tcgfactory Ocio S.L.U. when information is entered in any of the fields provided for this purpose on the web. These fields are properly marked and will not collect any data until you expressly accept the transfer and management in accordance with this privacy policy.

Purpose of the collection and use of data

The collection and use of data is done for the sole purpose of administrative, accounting and tax management, as well as to send commercial communications about our products and / or services.

Tcgfactory Ocio S.L.U. undertakes not to use the data obtained for a purpose other than this.

Recipient of the data

The data collected will be incorporated into a file owned by: Tcgfactory Ocio S.L.U.

This file will be managed by: Tcgfactory Ocio S.L.U.

This file will be stored at: Castillo de Capua nº10 Nave 13/14. 50197 Zaragoza (Spain)

Data retention period

The data will be kept until the purpose for which they were collected is fulfilled (Art.5.e. GDPR) or until the right to delete or modify them is exercised, provided that this does not conflict with the need for legal or fiscal reasons to store them.

How do we protect your data?

Your data is transferred and stored securely.

Tcgfactory Ocio S.L.U. cannot guarantee complete security in communications over the Internet, but we guarantee to take appropriate measures to protect your data.

In addition, Tcgfactory Ocio S.L.U. is committed to maintaining the confidentiality of the data and will not communicate or allow access to unauthorized third parties.

Your rights regarding data protection

The legislation recognizes some rights as a user who transfers their personal data:

  • Access to personal data.
  • Rectification or deletion.
  • Oppose the processing.
  • Data portability.
  • Limitation of processing.

The exercise of these rights is personal, so you can only request them for the data of which you are the owner.

If you wish to exercise any of these rights, you may do so by sending an e-mail to soporte@tcgfactory.com or by letter to: C/ Castillo de Capua, 10. Nave 13/14. 50197 (Zaragoza), indicating the rights you wish to exercise and proof of identity.

We undertake to respond to your request within a maximum of 30 working days

Legitimation for data processing

The legal basis for the processing of your personal data is your explicit acceptance of the processing, management and storage of your personal data in accordance with this privacy policy.

Consequences of not accepting the privacy policy

In the event that you do not accept the management of your data according to this privacy policy, we will not proceed to collect them, which may mean that the service provided by Tcgfactory Ocio S.L.U. cannot be carried out.

Data protection authority in Spain

In the event that you want to assert your rights in terms of data protection and you consider that we are not respecting them, you can contact the responsible Spanish authority.

  • Website of the data protection authority: https://www.agpd.es
  • Data protection authority e-mail address: internacional@agpd.es
  • Data protection authority telephone number: +34 91399 6200

Changes to the privacy policy

Tcgfactory Ocio S.L.U. reserves the right to modify this Privacy Policy. The modifications will be made in accordance with legislation and jurisprudence and will be reflected in this Privacy Policy.