FAQ
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Items in backorder

Items in backorder

You can quickly identify items in BACKORDER because they have a black label with the text BACKORDER.

These items are already available on the market, but we currently do not have stock at our headquarters. We are waiting for the manufacturer to send us more units. You can reserve them by adding them to your MY BACKORDERS cart, just like when you buy an available item, simply by tapping the ADD button.

Once the items are in your cart, you need to confirm them. Do it by clicking here. ¡ Remember that unconfirmed reservations are not sent!

How does the BACKORDER shipping work?

  • BACKORDER items that are confirmed are shipped as soon as they arrive at our headquarters.
  • We will send you an email to notify you and proceed with the payment (unless you have sufficient credit, in which case the shipment will be automatically made).
  • You do not need to pay for reservations immediately. Payment is made when we receive the item at our headquarters.

You can check your BACKORDER reservations by clicking here.

Important: It is essential that your reservations have the correct address associated. When the item arrives at our headquarters, the order will be created with the address linked to your reservation. If you have more than one address in your account, we recommend that you check your addresses regularly to avoid errors. You can do it by clicking here.