At TCG Factory, we understand the importance of getting the products you need when you need them. High demand products are those that, due to their popularity, generate more stock than the manufacturer can supply. This means that even if you place your order on time, we may not be able to fulfil all reservations.
Our commitment: transparency and fairness
We know that not receiving all reserved products can be frustrating. We don’t like it either, which is why we want to be clear with you. Here’s how we handle these situations so you know what to expect.
How do we handle the delivery of these products?
We aim to distribute products fairly and efficiently, following these criteria:
- Date of formalisation of the reservation. We prioritise bookings confirmed within the deadline. However, due to high demand, we cannot always guarantee all bookings, even if they are made within this deadline.
- Confianza en el juego organizado. Las tiendas que confían en nosotros para gestionar sus sistemas de juego organizado, como las WPN para Magic: The Gathering, las OTS para Yu-Gi-Oh!, y Melee para Disney Lorcana TCG, reciben prioridad en la distribución. Estas tiendas depositan una confianza especial en TCG Factory, y nos aseguramos de apoyar esa relación con un trato preferente.
- Purchase history and product variety. We also consider the ongoing commitment and diversity of products that shops purchase. Those with a strong and varied history in our catalogue are prioritised.
Additional considerations
- We hold your stock. If we are unable to fulfil all reservations, products will remain on our website as IN REPLACEMENT. Your initial stock is kept active for future replenishments. If you prefer not to wait, you can cancel your reservation via the enquiry form.
- Purchase limits. In exceptional cases, we may set limits on the number of units reserved to ensure fair distribution. If this happens, we will inform you well in advance and with full transparency.
How to increase your chances of receiving high-demand products?
To increase your chances, we recommend:
- Confirm your reservations by the deadline.
- Trust us to manage the organised play in your shop. of Magic: The Gathering, Yu-Gi-Oh!, and Disney Lorcana TCG.
- Maintain a strong and varied purchase history.