- If your issue is related to a Funko article, click here.
- If your issue is related to Trading Card Games, click here.
You have a maximum of 48 hours from the receipt of your order to notify any incident, through the form enabled on our website. Then select the type of issue and follow the steps.
In the event of receiving damaged items, it is essential to attach images where the product’s defect can be clearly seen. In addition, photos of the inner packaging, transport boxes and shipping label should be included, ensuring that all sides of the box are visible.
If you detect any damage to the packaging or seal upon receipt of the order, please note it on the delivery note or indicate as «pending inspection» to facilitate the process.
If it is confirmed that the item is damaged or defective, TCG Factory will cover the costs and shipping management for the return or replacement of the item. We reserve the right to offer alternative compensation in case of defective items.
Only incidents that are reported within the established time: 48 hours from the receipt of the goods will be managed.
Definition of damage, defect or defect in an article
- Damage or Defect: The item has visible dents, dents, cracks or tears that compromise its value or structure.
- Defect: The item has internal damage, broken parts, missing or inconsistent with the purchased.
- Incorrect item: When the product received does not correspond to the requested.
TCG Factory will evaluate each incident to provide the most appropriate solution.