Panini Returns
For Panini, we offer you the possibility to return items that have not sold in your business. Here’s how you can do it. Please click on the selected question to access the solution we provide. Thank you! What materials can you return? You can return stickers and comics purchased directly from TCG Factory. Please remember: […]
Damage, defect or defect in an item
You have a maximum of 48 hours from the receipt of your order to notify any incident, through the form enabled on our website. Then select the type of issue and follow the steps. In the event of receiving damaged items, it is essential to attach images where the product’s defect can be clearly seen. […]
Damage, defect or defect in a Funko
Before reading the return process for Funko products for damage and/or damage, please refer to the general returns guide here. The case of Funko products requires special treatment due to their manufacturing and packaging process. For this reason, NO damage or defects are considered: We will not handle claims related to the condition of packaging […]
Damage, defect or defect of Trading Card Games
Before reading the return process for TCGs for damage and/or damage, please refer to the general returns guide here. In the case of trading card games (TCG), no claims related to the condition of the packaging (mainland) will be accepted. Exception: If the damage or malfunction affects the packaging of collectible cans, a 10% discount […]
Total or partial returns
Before reading this article, please refer to the general returns guide here. Returns (partial and total) must be notified within a maximum of 14 calendar days through the web form, indicating that it is a return. The form should include: Important: We will not receive any returned product unless it has been previously confirmed by […]