Orders Without Free Shipping
When you place an order that includes products in AVAILABLE status and confirm the payment: Recommendation:If you purchase products in AVAILABLE status and your order does not reach the minimum amount for free shipping but you have other unpaid orders, you can choose to pay via bank transfer. This will allow you to delay the […]
Blocked Orders and Productos
We have added a new feature to our web platform. It is a new “BLOCKED” status that can affect both products and orders. Here’s how it works: This will mainly apply to orders related to upcoming trading card game releases. It allows us to streamline their preparation up to two weeks in advance to unlock […]
Promotional Products
Certain products listed on our website are classified as promotional. These products cannot be purchased directly. Their acquisition is linked to the purchase of other products. We publish them on our website to provide easy access to their images and descriptions for the customers who acquire them.
How to place an order?
To place an order at TCG Factory, you first need to be registered as a customer. Already a customer? Perfect! Just follow these steps: The process is very intuitive and simple. Once you have added all the products, simply complete the purchase from your cart and choose the payment method. Types of articles on our […]
Methods of payment
Bank transfer or deposit Once you have placed your order, you can pay by transferring the full amount or directly by making a deposit into our bank account. You can select the bank account at the time of finalizing your purchase or from the order confirmation email that will contain the different account numbers available […]
Combine several orders in one shipment
You can combine several orders into one shipment and best of all we do it automatically. We check all orders several times a day: All orders that meet the following conditions will be automatically combined: Order combinations will be made within a maximum of 30 days following the confirmation of the reservation or purchase of […]
Download invoices
You can do this directly from your Order History or from the Invoices section. Click on this link to access it directly.