Panini Returns
For Panini, we offer you the possibility to return items that have not sold in your business. Here’s how you can do it. Please click on the selected question to access the solution we provide. Thank you! What materials can you return? You can return stickers and comics purchased directly from TCG Factory. Please remember: […]
Orders Without Free Shipping
When you place an order that includes products in AVAILABLE status and confirm the payment: Recommendation:If you purchase products in AVAILABLE status and your order does not reach the minimum amount for free shipping but you have other unpaid orders, you can choose to pay via bank transfer. This will allow you to delay the […]
Blocked Orders and Productos
We have added a new feature to our web platform. It is a new “BLOCKED” status that can affect both products and orders. Here’s how it works: This will mainly apply to orders related to upcoming trading card game releases. It allows us to streamline their preparation up to two weeks in advance to unlock […]
Promotional Products
Certain products listed on our website are classified as promotional. These products cannot be purchased directly. Their acquisition is linked to the purchase of other products. We publish them on our website to provide easy access to their images and descriptions for the customers who acquire them.
High demand products
At TCG Factory, we understand the importance of getting the products you need when you need them. High demand products are those that, due to their popularity, generate more stock than the manufacturer can supply. This means that even if you place your order on time, we may not be able to fulfil all reservations. […]
Damage, defect or defect in an item
You have a maximum of 48 hours from the receipt of your order to notify any incident, through the form enabled on our website. Then select the type of issue and follow the steps. In the event of receiving damaged items, it is essential to attach images where the product’s defect can be clearly seen. […]
Damage, defect or defect in a Funko
Before reading the return process for Funko products for damage and/or damage, please refer to the general returns guide here. The case of Funko products requires special treatment due to their manufacturing and packaging process. For this reason, NO damage or defects are considered: We will not handle claims related to the condition of packaging […]
Damage, defect or defect of Trading Card Games
Before reading the return process for TCGs for damage and/or damage, please refer to the general returns guide here. In the case of trading card games (TCG), no claims related to the condition of the packaging (mainland) will be accepted. Exception: If the damage or malfunction affects the packaging of collectible cans, a 10% discount […]
Total or partial returns
Before reading this article, please refer to the general returns guide here. Returns (partial and total) must be notified within a maximum of 14 calendar days through the web form, indicating that it is a return. The form should include: Important: We will not receive any returned product unless it has been previously confirmed by […]
Download images for my website
All the product images we post on our website are there to give you an additional service. You can copy them and place them on your own website or use them in your sales campaigns. TCG Factory transfers the rights to its images as soon as you place your first order. To download them, just […]